One team accountable for your network, your cloud and every seat. Monitored continuously, answered against a clock we put in writing.
What we do
Help desk, round-the-clock monitoring, identity, email and backup. The floor everything else stands on.
Networks, structured cabling, racks, wireless and cameras. The part you can touch, and the part that decides whether the rest works.
We take the work somebody does by hand every day and leave it running on its own.
Websites, stores and internal systems. We build them knowing we'll be the ones maintaining them.
Brand, visual identity and the digital presence built on top of it. Plus the improvement and automation work that keeps it running.
How it works
Business-hours help desk, patching and verified backup.
Continuous monitoring, managed security and a monthly on-site visit.
Dedicated engineer, live standby and a continuity plan tested every quarter.
All three include asset inventory, onboarding and offboarding, and a quarterly review. Cabling, cameras, live production and development are scoped separately.
Billing is per active seat: hire and it goes up, downsize and it goes down. The number comes out of the assessment, once we know what you run today and what can be switched off.
Cases
The web order was printed and typed in again.
It lands in the system with stock already deducted.
The backup was a USB drive nobody had tested.
Verified nightly, restored every three months.
They paid licences for people who had left.
Surplus was cancelled before buying anything.
Getting started
Ninety minutes on site. We document the network, endpoints, licenses and backups. You keep the report whether you hire us or not.
What's fine, what's urgent and what can wait. With pricing and priorities, on a single page.
We take over credentials, document everything and deploy monitoring. Your current provider stays until we're ready.
The SLA starts. You know your engineer by name and you have a dashboard showing everything we do.
Common questions
The gap shows up when that person is out sick, leaves, or when the problem is the network rather than a single machine. Often we work alongside an internal tech and cover what they can't reach.
We don't sell hardware to replace things that work. The first savings usually come from cancelling licenses and servers nobody uses anymore.
No. Retaining clients with a contract instead of with service strikes us as the wrong way to run this.
From about five seats it starts to pay off, especially if you handle client data or payments. We'll tell you that during the assessment even when it means not selling you anything.
Monitoring, help desk, identity and automation are remote and nationwide. Say where you are and we'll tell you honestly what that looks like.
Yes, natively. For organizations with bilingual staff or volunteers this tends to be the deciding factor.
Free assessment